Responsible Gaming at brojit

At brojit, we believe that every player in Bangladesh — from Dhaka to Chittagong, Sylhet to Cox's Bazar — deserves a safe and transparent gambling environment. Responsible gaming is not an afterthought here; it is central to everything we do. We have built a range of practical tools directly into the platform so that you can set boundaries, take breaks, and stay in control at every stage of your playing journey.

This page explains our responsible gaming commitments in full: what tools are available, how to use them, the warning signs of problem gambling to watch for, and exactly how to reach us if you feel that gambling is no longer a form of recreation for you. Please read it carefully — even if you feel completely in control right now.

⚠️ Important Reminder: Gambling should never be used as a means to recover financial losses, pay bills, or generate income. Every bet placed on brojit involves a degree of risk. Play only with money you can comfortably afford to lose, and never chase losses.

🔧 Your Safe Play Toolkit

Six tools built into your brojit account to keep gambling under your control.

💰

Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit into your account.

⏱️

Session Time-Out

Set a maximum session length so the platform reminds you when your play time is up.

🚫

Self-Exclusion

Close your account for a set period — from 30 days to permanent — with immediate effect.

📉

Loss Limits

Cap the maximum amount you can lose in a given time window before play is paused automatically.

🕐

Reality Checks

Receive on-screen reminders at regular intervals showing how long you have been playing.

❄️

Cool-Off Period

Take a short break of 24 hours, 48 hours, or 7 days without permanently closing your account.

1. Deposit Limits

A deposit limit is the single most effective tool for keeping your spending within a budget you are comfortable with. On brojit, you can set a daily, weekly, or monthly deposit limit on your account at any time by contacting our support team at [email protected]. Once set, the limit takes effect immediately — you will not be able to deposit more than the specified amount within the chosen time window, regardless of which payment method you use (bKash, Nagad, Rocket, Upay, or bank transfer).

🔽 Reducing a Deposit Limit

A request to reduce your deposit limit takes effect immediately upon confirmation from our support team. This ensures that if you decide you need to spend less, there is no waiting period that could expose you to further risk.

🔼 Increasing a Deposit Limit

A request to increase a deposit limit is subject to a mandatory 7-day cooling-off period before it takes effect. This delay is intentional — it gives you the opportunity to reconsider whether an increase is genuinely in your best interest. During those 7 days, the existing lower limit remains in force.

        Tip: Setting a weekly deposit limit equal to your entertainment budget for the week is one of the most reliable ways to ensure gambling stays fun and stays affordable. Think of it the same way you would budget for dining out or going to the cinema.
      

2. Self-Exclusion

Self-exclusion is the most powerful tool available on brojit for players who feel that gambling has stopped being enjoyable or is causing harm. When you self-exclude, your account is suspended immediately and you will be unable to log in, deposit, or place any bets for the duration you have chosen. Any promotional emails or bonus notifications will also be suppressed for the full exclusion period.

1️⃣

Choose Your Exclusion Period

Options available: 30 days, 3 months, 6 months, 1 year, or permanent (indefinite) self-exclusion.

2️⃣

Contact Support

Email [email protected] with the subject line "Self-Exclusion Request". Our team will process your request within 24 hours — usually much faster.

3️⃣

Immediate Account Suspension

Once confirmed, your account is suspended straight away. Your balance will be held safely and returned to you at the end of your exclusion period if it is not permanent.

4️⃣

Reinstatement (Non-Permanent Only)

After your chosen period has passed, you must contact support and confirm you wish to reactivate. There is a further mandatory 7-day reflection period before the account is reopened.

⚠️ Permanent Self-Exclusion: If you choose permanent self-exclusion, your account will be closed for life with no possibility of reinstatement. Please consider this decision carefully. If you are in crisis, we strongly encourage you to choose permanent exclusion without delay and reach out to a professional support organisation.

3. Time-Out and Cool-Off Periods

Not every situation calls for a full self-exclusion. Sometimes you simply need a short break — a day to reset after a losing streak, a week away from the platform during a stressful period, or a 48-hour pause after you have reached your own personal spending threshold. brojit's cool-off and time-out features are designed precisely for these situations.

⏸️ Cool-Off Period

A cool-off period temporarily suspends your ability to log in and play for a period of your choosing: 24 hours, 48 hours, or 7 days. During this time, all marketing communications are also paused. You do not need to provide a reason to request a cool-off — simply contact support and the restriction is applied immediately.

⏱️ Session Time Limits

You can configure your account so that a notification appears after a set amount of continuous play time — for example, after 30 minutes, 1 hour, or 2 hours. When the notification appears, your session will be paused and you will need to actively choose to continue. This simple interruption is remarkably effective at preventing the kind of unnoticed extended play that can lead to overspending.

🔔 Reality Check Reminders

Reality checks are on-screen pop-up messages that appear at intervals you configure in advance. Each message shows how long you have been playing in the current session and gives you the option to end your session or continue. These reminders are designed to break the absorption effect that gambling can create, giving you a moment of clear-headed perspective during a session.

4. Recognising Problem Gambling

Problem gambling can affect anyone, regardless of income, background, or how long they have been playing. The most important step is recognising the signs early — in yourself or in someone close to you. Below is a self-assessment checklist. If you answer "yes" to two or more of these questions, we strongly encourage you to contact our support team immediately.

1

Have you ever gambled with money that was set aside for essential expenses such as rent, food, or utilities?

2

Have you found yourself placing larger bets than you originally intended in order to chase a previous loss?

3

Have you felt restless, irritable, or anxious when trying to reduce or stop gambling?

4

Have you lied to family members, friends, or colleagues about the amount of time or money you spend on gambling?

5

Have you borrowed money, sold belongings, or taken out a loan in order to fund gambling activity?

6

Do you find yourself thinking about gambling frequently throughout the day, even when you are not playing?

7

Has gambling caused conflict in your personal relationships, affected your work performance, or disrupted your daily routines?

8

Have you made repeated unsuccessful attempts to cut back on or stop gambling entirely?

If you answered "yes" to any of the above: Please contact our support team at [email protected] right away. We will work with you to apply the appropriate account restrictions and can point you toward professional support resources. There is no judgment — reaching out is the right move.

5. Age Verification — 21+ Only

The brojit platform is open exclusively to players who are 21 years of age or older. This is a firm policy with no exceptions. During the registration process, every new user must confirm their date of birth and agree to our age restriction terms. Where there is any doubt about a user's age, we will request official identity verification documents — such as a Bangladesh National ID card or passport — before allowing the account to be used for real-money play.

👶 Protecting Minors

We take our responsibility to prevent underage gambling extremely seriously. If we have reasonable grounds to suspect that a registered user is under 21 years of age, we will suspend the account immediately pending full identity verification. Any funds deposited by a user subsequently found to be underage will be returned to the original payment source, minus any winnings derived from bets placed while the account was active.

Parents and guardians in Dhaka, Chittagong, Sylhet, and across Bangladesh are encouraged to use parental control software on shared or family devices to prevent minors from accessing gambling platforms. If you believe a minor has registered on brojit, contact us immediately at [email protected].

6. Getting Help — You Are Not Alone

If gambling has become a problem for you or someone you care about, the most important thing to know is that help is available and that asking for it is a sign of strength, not weakness. Gambling disorders are recognised health conditions — they respond well to the right support, and recovery is entirely possible.

📧 Contact brojit Support

Our responsible gaming team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6). Send an email to [email protected] with the subject line "Responsible Gaming Help" and a member of the team will respond as quickly as possible. We can apply account restrictions, initiate self-exclusion, or simply have a confidential conversation about your concerns — whatever you need.

🏥 Professional Support

In addition to the tools available on the brojit platform, we encourage any player who is struggling to seek guidance from a qualified mental health professional or counselling service in their area. Across Bangladesh, a number of hospitals in Dhaka, Chittagong, Rajshahi, and Khulna offer mental health and addiction counselling services. Speaking to a doctor or counsellor is a completely confidential process and can make a significant difference.

👨‍👩‍👧 Support for Friends and Family

Problem gambling does not only affect the person who is gambling — it affects the people around them too. If someone you know is showing signs of problem gambling behaviour, you can contact our support team on their behalf. We can provide guidance on how to approach the conversation with your loved one and what steps can be taken to help. You do not need to have account details to reach out — a general concern is enough for us to advise you.

        Remember: Gambling on brojit is intended to be a source of entertainment — a way to engage with cricket, casino games, and slots in an exciting environment. The moment it stops feeling like fun, it is time to step back. All of our responsible gaming tools exist to make stepping back easy and immediate. You are always in control.
      

7. brojit's Responsible Gaming Commitments

Responsible gaming is not just a policy document at brojit — it is an ongoing operational commitment. Here is what we pledge to every player on our platform:

✅ We Will Never Target Vulnerable Players

We do not send promotional offers or bonus notifications to players who have active deposit limits, active cool-off periods, or who have previously self-excluded. Our marketing systems are configured to exclude these accounts automatically.

✅ We Will Monitor for Problem Behaviour

Our platform uses automated monitoring tools to identify patterns of play that may indicate a problem — such as rapidly increasing bet sizes, unusual session lengths, or repeated attempts to reverse a cool-off request. Where these patterns are detected, our responsible gaming team will proactively reach out to the player.

✅ We Will Always Prioritise Player Wellbeing

If a conflict arises between a player's stated wish to continue playing and credible evidence that doing so is causing harm, we will always side with player wellbeing. This may mean applying account restrictions without explicit player consent in exceptional circumstances where there is clear evidence of harm.

✅ We Will Be Transparent About Odds and House Edge

All games on the brojit platform are provided by certified game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe — whose games are tested for fairness by independent auditors. The house edge exists on every game; no betting system or strategy can overcome it over the long run. We will never misrepresent the odds or imply that any game can be beaten consistently.

21+ Only — Play Responsibly